Return Policy

At Kingdom Cold Brew, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines for returning products purchased from our website:

  1. Eligibility for Returns:

    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
    • Returns must be initiated within 30 days of the delivery date.

  2. Items Excluded from Returns:

    • Perishable goods such as cold brew coffee are exempt from returns due to health and safety reasons.
    • Gift cards and promotional items are also non-returnable.

  3. Return Process:

    • To initiate a return, please contact our customer service team at [customer support email] within 30 days of receiving your order. Please provide your order number and reason for the return.
    • Once your return request is approved, we will provide you with a return authorization number (RA#) and instructions on how to return the item(s).
    • Please securely package the item(s) and include the return authorization number on the package.
    • You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged or defective product).

  4. Refund Process:

    • Upon receiving the returned item(s), we will inspect them to ensure they meet our return eligibility criteria.
    • If the return is approved, we will process a refund to the original method of payment within 5-7 business days.
    • Please note that shipping costs are non-refundable.

  5. Damaged or Defective Products:

    • If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt.
    • We will arrange for a replacement or refund for the affected item(s) at no additional cost to you.

  6. Exchanges:

    • We do not offer direct exchanges. If you would like to exchange an item for a different product, size, or flavor, please follow the return process outlined above and place a new order for the desired item.

  7. Contact Us:

    • If you have any questions or concerns regarding our return policy, please contact our customer service team at [customer support email]. We are here to assist you with any issues or inquiries you may have.

By making a purchase from Kingdom Cold Brew, you agree to abide by the terms and conditions of this return policy. We value your satisfaction and will do our best to ensure a positive shopping experience with us.